Privacy Policy
Last Updated: May 24, 20261. Introduction
At Cable Instant, we value your privacy. We are committed to protecting your personal information and being transparent about what data we collect and how we use it to provide you with dependable cable TV and internet services. This policy applies to all customers and visitors of cableinstant.online.
2. Information We Collect
We collect information you provide directly to us when you sign up for or use our services:
- Contact Information: Name, service address, email address, and phone number.
- Billing Information: Payment details necessary to process your monthly subscription. We do not store full credit card numbers on our servers.
- Technical Information: MAC addresses of equipment we provide (modems, routers, set-top boxes) to ensure network security and diagnose connection issues.
- Service Usage Data: Aggregate bandwidth consumption data used for network capacity planning. We do not track which websites you visit.
3. How We Use Your Information
We use your information strictly to provide and improve our services:
- To establish and maintain your internet and TV connection.
- To bill you accurately for the packages you select.
- To dispatch technicians to your service address for installations or repairs.
- To communicate with you about service outages, scheduled maintenance, or support requests.
- To improve our network performance and service quality.
4. Data Sharing
We do not sell your personal data. We are an internet and TV provider, not a data broker. We only share information with third parties when strictly necessary to deliver our service — for example, payment processors for billing, or emergency services via E911. We may also disclose data when required to comply with a valid legal request or court order.
5. Network Monitoring
We monitor our network for performance, security, and capacity planning. We do not inspect the contents of your internet traffic, track the websites you visit, or sell your browsing history to advertisers. Your internet activity is your own business.
6. Data Retention
We retain customer account information for as long as your service is active and for a reasonable period after termination for billing dispute resolution and legal compliance. You may request deletion of your personal data after your account is closed by contacting our support team.
7. Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encrypted storage of sensitive account information and restricted internal access controls.
8. Your Rights
You have the right to request access to the personal data we hold about you, correct inaccurate data, or request deletion of your data where legally permissible. To exercise these rights, please contact us using the information below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website with a revised "Last Updated" date. Continued use of our services after a policy update constitutes acceptance of the revised terms.
10. Contact Us
If you have questions about this privacy policy or your data, please contact us:
Email: support@cableinstant.online
Phone: +1 (877) 470-7587
Address: 20 Cooper Square, New York, NY 10003, USA